Customer chat·Answers, not buttons·Same-day deployment
Veridana ships with industry-specific knowledge so your AI is ready on day one. Three steps. No code. No IT.
What "AI" actually means here
You've met the old kind. Four buttons, none of which was your question, and a contact form at the end. Here's the same customer, asking the same thing.
The chatbot you've used before
It was looking for the word "menu". She said "nut allergy". So it gave up — and she left.
Veridana
It understood what she meant, not what she typed. And every word of that answer came from what the restaurant told us.
Your customers don't write in keywords. They write "is it safe for my son" and "can I move my table to Friday". Veridana understands what they're asking, however they phrase it.
This is the part that matters. It isn't improvising about your business. Every answer comes from the knowledge base you filled in — so it can't invent a delivery zone, a price, or an allergen.
It isn't there to keep customers away from you. When a question is outside what it knows, it says so plainly and hands over to a human — yours, or ours. No loops, no dead ends.
How it works
No long onboarding. No IT project. Sign up, load your industry's questions, and the chat is live on your website the same day.
Sign up
No credit card needed. Tell us what kind of business you run — restaurant, online store, hotel or B&B, anything.
Load content
We've pre-loaded the questions your customers actually ask. Edit them, add your own, or use as-is.
Ready to go
Copy one line of code into your website. The AI is now answering customers around the clock — even while you sleep.
Pre-loaded for your industry
Generic chatbots start empty and make you train them. Veridana starts knowing the questions your customers already ask.
Where's my order?
How do I cancel my plan?
Do you have gluten-free options?
What time is check-in?
Is this property still available?
Do I get a certificate?
What's your typical timeline?
What's included in your fee?
Step 1
We bring the questions
Your industry pack already knows what your customers will ask — because they ask the same things everywhere.
Step 2
You bring the answers
A short onboarding form covers what only you know: your opening hours, your delivery zones, your cancellation terms.
Step 3
It answers as you
Not a generic bot with your logo on it. A chat that knows your business, because you told it.
Try it now
This is a real Veridana chat widget, pre-loaded with the restaurant Q&A pack. Click a question or type your own. Notice how fast and naturally it answers.
Your website's chat will look and feel exactly like this — customised with your business name, your tone, your colours.
Marco's Kitchen
Replies instantly
"I set up Veridana on a Tuesday morning. By Friday, it had already answered 47 customer questions I would have had to handle myself. That's a whole evening back."
Pricing
Every tier includes everything in the tier below it — and the more conversations you handle, the less each one costs. Choose where you start; move up when you outgrow it.
Essentials
€0.60 per conversation · 500 included
Where you start. The AI chat, live on your site, answering the routine questions.
Includes
Growth
€0.47 per conversation · 1,500 included
Everything in Essentials, plus — more headroom and the numbers to see how it's performing.
Added on top of Essentials
Pro
€0.43 per conversation · 3,500 included
Everything in Growth, plus — a knowledge base built around your business, not just your industry.
Added on top of Growth
Scale
€0.38 per conversation · 10,000 included
Everything in Pro, plus — the operating discipline around the chat: defined SLAs, reviewed quality, a named contact.
Added on top of Pro
All prices exclude VAT. Not sure which tier fits? Compare them side by side →
Want our team to handle the escalations instead of yours? See external team support →
Compare tiers
Each tier is the one below it, plus more. Here's exactly what gets added at each step.
Scroll table horizontally →
| Tier #1 Essentials €299 / mo | Tier #2 Growth €699 / mo · Team €1,999 | Tier #3 Pro €1,499 / mo · Team €3,699 | Tier #4 Scale €3,799 / mo · Team: let's talk | |
|---|---|---|---|---|
| What the AI does | ||||
| AI chat widgetLive on your website | ✓ | ✓ | ✓ | ✓ |
| Answering around the clockThe AI doesn't keep office hours | 24/7 | 24/7 | 24/7 | 24/7 |
| Languages the AI speaksYour customer writes in theirs, and gets an answer in theirs | Multilingual | Multilingual | Multilingual | Multilingual |
| Conversations includedPer month | 500 | 1,500 | 3,500 | 10,000 |
| Cost per conversationFalls as you grow — every step up is cheaper per customer | €0.60 | €0.47 | €0.43 | €0.38 |
| Hard capThe ceiling, if you go over | 750 | 2,000 | 5,000 | 13,500 |
| Your monthly billWhat you actually pay, every month | €299. Always. | €699. Always. | €1,499. Always. | €3,799. Always. |
| Chat widgets / sites | TBD | TBD | TBD | TBD |
| Setup & content | ||||
| Industry Q&A packPre-loaded on day one | ✓ | ✓ | ✓ | ✓ |
| Custom knowledge baseBuilt from your own content | — | TBD | ✓ | ✓ |
| Guided onboarding | TBD | TBD | TBD | TBD |
| Branding & tone customisation | TBD | TBD | TBD | TBD |
| IntegrationsCRM, helpdesk, booking | — | TBD | TBD | TBD |
| When a human is needed | ||||
| Escalation routingThe AI hands off cleanly | ✓ | ✓ | ✓ | ✓ |
| Escalations go to | Your team | Your team or ours, on Growth Team |
Your team or ours, on Pro Team |
Your team or ours, on Scale Team |
| Handled by our peopleIncluded every month, if you take the Team option | — | 300 | 700 | Scoped with you |
| Additional conversations we handleOnly if we go past what's included | — | €4.50 each | €3.50 each | Per engagement |
| Escalation response SLA | — | TBD | TBD | TBD |
| Coverage hoursWhen humans are reachable | TBD | TBD | TBD | TBD |
| Reporting & review | ||||
| Conversation dashboard | TBD | ✓ | ✓ | ✓ |
| Quality reviewSampled conversations, scored | — | — | TBD | TBD |
| Review cadenceHow often we sit down together | — | TBD | TBD | TBD |
| Named contact | — | — | TBD | ✓ |
| Included with your tier | ||||
| Veridana × WPG guideYours to keep | CS Quick-Start primer | "Your 5 Numbers" mini-dashboard | CS Readiness Snapshot | CS Operating Brief |
| Data hostingWhere conversations live | TBD — EU | TBD — EU | TBD — EU | TBD — EU |
Cells marked TBD are placeholders. Fill them from the simulation before this page goes live — volume caps, SLA windows and coverage hours are commitments, and an invented number is hard to walk back.
External team support
The AI answers the routine questions on chat. Everything it can't answer has to reach a person — and by default, that person is on your team. From Growth upwards, it can be ours instead.
Cover
Mon–Fri, 9–17 → 24/7
Standard business hours are included. Evenings, weekends, round-the-clock — all possible, and all worth a conversation rather than a checkbox.
Language
Your language → several
The AI already answers in your customers' languages. Which of those our people cover is something we agree with you — it depends on who we're staffing for you.
Scope
The escalations → the live chat
Every conversation the AI hands off — the ones that would have landed on your team — lands on ours instead. Answered live, in the chat.
Growth Team
Tier #2 · TeamGrowth €699 + €1,300 for the team
300
conversations handled by our people, included every month
Beyond that: €4.50 each
Pro Team
Tier #3 · TeamPro €1,499 + €2,200 for the team
700
conversations handled by our people, included every month
Beyond that: €3.50 each
Scale Team
Tier #4 · TeamScoped to your volume, your hours, your languages
10,000+
conversations a month, with a team sized around you
Priced per engagement
What we'll settle on the call
A team isn't a checkbox. Four things are worth ten minutes of your time before you commit to anything.
Cover hours
Mon–Fri 9–17 is included. Evenings, weekends and round-the-clock are all possible — we'll price what you actually need.
Languages
The AI already answers in your customers' languages. Which of those our people cover depends on who we staff for you.
Lead time
Your knowledge base goes live quickly. A team takes longer, because we're hiring for you, not assigning whoever's free.
Escalation design
What reaches us, what reaches you, and what the AI should never attempt. This is the part that decides whether it works.
Your subscription is fixed — €1,999 is €1,999. If our people handle more conversations than your plan includes, those are billed at the rate above, and you'll see it building in your report long before it reaches an invoice. No surprises, in either direction.