Veridana: the AI-supported customer support platform that thinks like a customer service operations team.
Veridana's AI answers your customers around the clock, hands the difficult questions to a person, checks the quality of the answers and tells you what to fix. The work of a customer service operations team, without hiring one.
Not a CRM. Not just a chatbot. The layer that makes sure every customer gets an answer.
Do you need better customer service?
Most small businesses don't have a customer service department. They still have customer service. It just runs without anyone in charge of it.
What it runs
Larger companies have a team that plans, checks and improves their customer service. Veridana brings that way of working to businesses that don't have one.
1 · Answers and handovers
Fast answers, clean handovers, promises kept.
2 · Quality and insight
Quality checks and gap analysis, every week.
3 · Cost control
You decide what happens before you go over.
4 · People on demand
For when you need people, not just software.
| An operations team would... | Veridana... |
|---|---|
| Answer first questions quickly | Answers from your knowledge, 24/7, in your customer's language |
| Pass difficult cases to the right person | Hands over with a summary, to your team or ours |
| Watch how long customers wait | Shows who is waiting and for how long, and alerts you before a reply is overdue |
| Review conversations | Quality-checks 30% or all conversations, depending on your tier |
| Find what's missing | Lists the questions nobody could answer, monthly or weekly |
| Keep the budget under control | Included conversations, a free buffer, an email at 80%, and your choice |
| Cover languages and busy seasons | Our multilingual team, on request |
What it doesn't do: it isn't a CRM, it doesn't send marketing, and it doesn't replace your team. It makes sure your team spends its time where a person is needed.
Not every customer waits in the chat. If a person replies after they've gone, the reply follows them by email when they've left their address in the chat, and their answer comes back into the same conversation. Nobody has to give an email address to start a chat. Your team sees the whole story in one place.
Veridana isn't an email system: there are no shared mailboxes or extra inboxes to manage. In-app chat for mobile apps is on the roadmap.
What "AI" actually means here
You've met the old kind. Four buttons, none of which was your question, and a contact form at the end. Here's the same customer, asking the same thing.
The chatbot you've used before
It was looking for the word "menu". She said "nut allergy". So it gave up, and she left.
Veridana
It understood what she meant, not what she typed. And it knew this one needed a person.
Your customers don't write in keywords. They write "is it safe for my son" and "can I move my table to Friday". Veridana understands what they're asking, however they phrase it.
It isn't improvising about your business. It's built to answer only from the knowledge you gave it, and to hand over when it doesn't know. No guessing at a delivery zone, a price or an allergen.
It isn't there to keep customers away from you. When a question is outside what it knows, or too important to guess, it says so plainly and hands over to a person: yours, or ours. No loops, no dead ends.
What the AI actually is
The AI does the first line: it reads the question, answers from what you told it, and knows when to fetch a person. Everything around it, from handovers and quality checks to gap analysis and cost control, is what turns it into customer service you can rely on.
Since 2 August 2026, EU law requires chat assistants to say they are AI from the first message. Veridana builds that in on every tier, in your customer's language, so you don't have to think about it.
It does more than tick a box. Customers who know they're talking to AI ask clearer questions, and they know a person is one message away.
Designed to meet the transparency obligation in Article 50 of the EU AI Act.
What to expect
In Europe, every customer is told from the first message that they're talking to AI. Most are happy with a fast, correct answer. Some will ask for a person straight away, even when the answer is already in your knowledge. That isn't a failure of your knowledge, and Veridana doesn't try to stop them.
How many questions the AI resolves depends on how complete your answers are, and on how your customers feel about AI. That differs by industry, by market and by customer. Expect it to settle over the first weeks, not on day one.
Every handover has a reason: the customer asked for a person, the question wasn't in your knowledge, or it was a topic you keep for your team. Only the second one is a gap to fix, and the gap analysis shows exactly those.
Every conversation, whether the AI answers it or a person does, runs through the same operation: disclosure, routing, handover summary, quality check and reporting. That's why each one counts towards your included conversations. Above your buffer, a conversation the AI hands to a person is charged like any other AI conversation, because the AI still did its part: the disclosure, the first reply or the routing, and the summary your team starts from.
Your weekly numbers
Every week, one short view of how your customer service is doing, each number with a sentence that explains it.
We don't count a customer who gave up as a success. Many chat tools do.
How it works
No long onboarding. No IT project. Sign up, load your industry's questions, and we set up your account within two working days. Then your 14-day trial starts. After that, the gap analysis tells you what to add, so your customer service gets better every week you use it.
Sign up
Tell us what kind of business you run: restaurant, online store, hotel or B&B, anything.
Load content
We've pre-loaded the questions your customers actually ask. A short form adds your answers. Edit anything, add your own.
Go live
Copy one line of code into your website. Customers get answers around the clock, and you get your first weekly numbers seven days later.
Pre-loaded for your industry
Generic tools start empty. Veridana starts with the questions your customers already ask, and the operational checks that go with them.
Where's my order?
How do I cancel my plan?
Do you have gluten-free options?
What time is check-in?
Is this property still available?
Do I get a certificate?
What's your typical timeline?
What's included in your fee?
Step 1
We bring the questions
Your industry package already knows what your customers will ask, because they ask the same things everywhere.
Step 2
You bring the answers
A short onboarding form covers what only you know: your opening hours, your delivery zones, your cancellation terms.
Step 3
It answers as you
Not a generic bot with your logo on it. Customer service that knows your business, because you told it.
Try it now
The Veridana chat, pre-loaded with the restaurant package. Click a question or type your own. Ask about a nut allergy to see how it hands over to a person.
Your website's chat will look and feel like this, with your business name, your tone and your colours. Marco's Kitchen is a fictional example.
Marco's Kitchen
AI assistant · replies instantly
You can't answer messages while you're working, driving or asleep. Veridana answers the routine questions for you, sends you only what needs you, and shows you what customers asked. Essentials is built for exactly this.
Pricing
Every tier runs the full platform: answers, handovers, quality checks, gap analysis and cost control. You choose the volume. The more conversations you handle, the less each one costs.
Essentials
500 conversations included · buffer to 600 · then €0.60 per AI conversation
Your first operations layer. AI answers, handovers to your team, quality checks on 30% of conversations and a monthly gap analysis.
Includes
Growth
1,500 conversations included · buffer to 1,750 · then €0.55 per AI conversation
The full operations set. Every conversation checked, a weekly gap analysis, and our team on request.
Includes
Pro
3,500 conversations included · buffer to 4,000 · then €0.45 per AI conversation
The full set, with room for a busier business.
Includes
Scale
10,000 conversations included · buffer to 12,500 · then €0.40 per AI conversation
The full set, at the lowest cost per conversation.
Includes
No surprise invoices. You always decide what happens before you go over.
Pause at the buffer limit
The AI switches off when your buffer is used up. Your FAQ and a way to reach your team stay on your site. The AI is back on the 1st of the next month. Nothing extra to pay.
Keep going
The AI keeps answering. Every conversation the AI takes part in above your buffer costs €0.60, €0.55, €0.45 or €0.40 depending on your plan, including the ones it hands to a person, invoiced the following month. You can see the running total at any time.
What counts as a conversation? One customer's chat, however many messages it takes, and whether the AI answers or a person does. A chat that stays open counts as one conversation for up to 24 hours. If your customer leaves and comes back through the link in the email with your reply, it's still the same conversation for up to 5 days from their first message, so you're not charged twice because your customer or your team wasn't available at the same moment. A new chat started any other way is a new conversation.
All prices exclude VAT. Not sure which tier fits? Try the calculator →
Want our team to handle the escalations instead of yours? Team support on Growth, Pro and Scale →
Compare tiers
Mostly, volume. Growth, Pro and Scale share the same full set. Essentials differs in two places, marked below.
Scroll table horizontally →
| Tier #1Essentials€299 / mo | Tier #2Growth€699 / mo | Tier #3Pro€1,499 / mo | Tier #4Scale€3,799 / mo | |
|---|---|---|---|---|
| What Veridana runs for you | ||||
| AI answers on your websiteLive chat, 24/7 | ✓ | ✓ | ✓ | ✓ |
| Replies that follow the customerIf they've left the chat, the reply reaches them by email | ✓ | ✓ | ✓ | ✓ |
| Answers in your customer's languageThey write in theirs, and get an answer in theirs | ✓ | ✓ | ✓ | ✓ |
| AI disclosure at the start of every conversationEU AI Act, Article 50. Built in, in your customer's language | ✓ | ✓ | ✓ | ✓ |
| Handover summaryWhoever picks it up sees the question and what was already said | ✓ | ✓ | ✓ | ✓ |
| Conversations and your bill | ||||
| Conversations includedPer month. One conversation = one chat, including follow-ups through our email link for up to 5 days | 500 | 1,500 | 3,500 | 10,000 |
| Free buffer up toFor busy months, events or seasonal peaks | 600 | 1,750 | 4,000 | 12,500 |
| Cost per conversation above the bufferOnly if you choose to keep AI going. Charged for each conversation the AI takes part in, including handovers | €0.60 per conversation | €0.55 per conversation | €0.45 per conversation | €0.40 per conversation |
| Email at 80%, and your choicePause at the buffer limit, or keep AI going | ✓ | ✓ | ✓ | ✓ |
| Your monthly billWhat you actually pay | €299, plus only what you choose above 600 | €699, plus only what you choose above 1,750 | €1,499, plus only what you choose above 4,000 | €3,799, plus only what you choose above 12,500 |
| Setup and content | ||||
| Industry packagePre-loaded on day one | ✓ | ✓ | ✓ | ✓ |
| Your own answers addedThrough the onboarding form | ✓ | ✓ | ✓ | ✓ |
| When a person is needed | ||||
| Handover to a personClean handover, no dead ends | ✓ | ✓ | ✓ | ✓ |
| Handovers go to | Your team | Your team or ours, on request | Your team or ours, on request | Your team or ours, on request |
| Quality and weekly review | ||||
| Dashboard with your weekly numbers | ✓ | ✓ | ✓ | ✓ |
| Quality checksConversations scored, AI and handovers | 30% of conversations | All conversations | All conversations | All conversations |
| Gap analysisQuestions your customers asked that nobody could answer, so you can fill them | Monthly | Weekly | Weekly | Weekly |
| Included with your tier | ||||
| Veridana × WPG guideYours to keep | CS Quick-Start primer | "Your 5 Numbers" mini-dashboard | CS Readiness Snapshot | CS Operating Brief |
Support Economics Calculator
Not just "AI savings". The whole picture: what the AI handles, what still needs a person, what it costs, and how much time it gives back.
Your results appear here
Fill in your numbers and choose an estimate for how much the AI could answer. You'll see the plan that fits, what it costs, how much time it frees and what still needs your team.
Team support
The AI handles the routine questions. The rest needs a person. By default, that person is on your team. If you'd rather it was ours, we'll look at your languages, hours, industry and volume, and propose cover that fits.
Languages
The AI already answers in your customers' languages. We agree which of those our people cover.
Opening hours and cover
Business hours, evenings, weekends or round the clock. We look at when your customers actually get in touch.
Your industry
What your customers ask, what's sensitive, and what needs specialist handling.
Conversation volume
How many conversations reach a person each month, and how that changes through the year.
Escalation design
What reaches us, what reaches you, and what the AI should never attempt. This is the part that decides whether it works.
Lead time
Veridana goes live quickly. A team takes longer, because we staff for you rather than assigning whoever's free.
Team support is provided by World Performance Group, the customer service partner behind Veridana. After the review you get a proposal priced for your situation, not a price list.
Start free for 14 days. Set up within two working days, with your industry's questions already loaded.